Disclaimer and RMA Policy
Didn’t get what you wanted? We’ll make it right. We want your experience with ID Edge to be pleasant and productive. Our return policy is below – please read it carefully and call us at (800)798-3343 with any questions.
Defective merchandise, unfortunately, happens. Fortunately, our Customer Service Department is ready to assist you with your return. Contact them by calling (800)798-3343 or email them at sales@idedge.com
Please note that the following items may not be returned:
- Discontinued items, Special Order items, and Consumables
- Custom made Items
- Items for which manufacturers will not accept returns
- Items not purchased from ID Edge, Inc.
- Card Printers (unless defective, please call 800-798-3343 and speak with our tech department)
- Items which have undergone revisions without being assigned a New part # by the manufacturer
- Product that is visibly damaged.
ID EDGE RMA POLICY
- A Return Materials Authorization (RMA) number is required for all returns.
- An RMA number is valid for 30 days.
- The RMA number must be visible on all returns. Do not write on the original product box!
- ID Edge does not accept returns of Print heads, Bar Code Media, Software or Service Contracts, Used Ribbons, Open PVC cards.
- Mis-ships must be claimed within 15 days of ID Edge invoice date.
- Product will be returned to customer under the following circumstances:
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned on a DOA is tested as full functioning product.
- If product is received over 30 days after the date the RMA number is issued.
- Product that is discontinued/obsolete from the supplier does not qualify for return.
ID EDGE NON-DOA RETURNS POLICY (ALL PRODUCTS)
- NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels. ie: Written RMA numbers. All products must be double boxed.
- Original manufacturer’s packaging, both inside and outside must be unused. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
- Customers have 30 days from date of shipping to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
- There will be a 15% – 30% restocking fee (based on Vendor’s fees) on returns resulting from customer error.
- Non-DOA configured product may not be returned.
- For customers on credit terms, credit will be applied to your account when the product is received by ID Edge.
- For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by ID Edge. If desired, we will send replacement product at your
normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by ID Edge - Customer is responsible for freight costs when returning product.
ID EDGE DOA RETURNS POLICY
- If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Customer.
- Products that show signs of use are not returnable to ID Edge as DOA.[address][/address]
- For customers on credit terms, credit will be applied to your account when the product is received by ID Edge. Replacement product will be sent in advance, free freight via
UPS Ground. - For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by ID Edge. If desired, we will send replacement product at your
normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when ID Edge receives the returned product, free freight via UPS Ground. - Defective Supplies do not count towards returning a printer. Defective supplies will be replaced as per the ID Edge DOA Return Policy.