Returns and Exchanges
Your satisfaction is vitally important to us, so if you need to return or exchange a product, please make sure to read our disclaimer first. If your return qualifies for return, these four steps will make it easy to get what you need quickly.
One: Notify Us Immediately
Please call and notify us of returns within 15 business days of receipt of product. You will have 15 days from receipt to return the product. After 15 business days, we will apply a restocking fee based on the number of days you’ve had the product.
Two: Request an RMA Number
If you need to send us a return or exchange, call us at (800)798-3343 and get an RMA number. This number allows us to recognize your return when it comes in and expedite your refund or exchange.
Three: Package the Return
Pack the product properly. Our products are wrapped in paper, plastic or cardboard to keep them extra safe during shipping. Please rewrap the products so that the pieces are not rubbing against each other. Once wrapped, tape them together. If parts are loose in the box, they will get damaged. In order to receive a full refund or to process an exchange, products must be returned to us in a resaleable condition. If a product is sent to us and damaged during shipping, the customer is responsible for the loss or damage of the product. Items may be subject to a 15% restocking fee.
Four: Insure your Return
All shipping companies offer insurance, generally about $.35 per $100. If a shipment is lost or damaged, the shipping company will pay for it. ID Edge cannot file a claim for a package it did not send, so the shipper (customer) is responsible for filing a damage claim for the package they sent.
We inspect all returned items and determine what it will cost to make them resaleable. Any damage will be deducted from the refund. Please repackage the product carefully as we must receive it in good condition to issue credit. Please review the repacking guidelines above.
If you take the package to a public shipping company such as PakMail or Mail Boxes Etc., they will take care of packaging it properly and will file any claims for you in case of damage. Please keep a receipt of the shipment. If the package is lost, you need the receipt to file a claim with the shipping company.
For further information on proper packaging, consult the UPS Website.
Shortage or Wrong Item
If we made a mistake and sent you the wrong items, we will send you the right item and arrange to have the wrong one sent back at our cost. Please call (800)798-3343 for immediate service.
Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges, you can purchase the new item, have it shipped, and we will credit your account when we receive the original item from you. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage, and charges will be assessed before a new item is sent. ID Edge is not responsible for damage during shipping. Please review the repacking guidelines above.
Shipping costs are nonrefundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective or damaged, we will pay the return freight and send you a new product. If a product is exchanged or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to us. All shipments will be made via UPS Ground. Customers will be responsible for upgrades to UPS Next Day Air, 2nd Day Air, or 3 Day Select.
Custom Orders are not available for refund. All custom orders will require half down when the order is placed. The balance is due upon completion of the order.
If you are unsatisfied with your order, ID Edge will work with you to make it right. Please read through the details of our Disclaimer and RMA Policy in order to help expedite the process.
If you have any questions please contact us.