Shipping and Delivery
Domestic Shipping Policy
Shipping Guidelines
All in-stock orders are usually shipped within 1-2 business days. Back orders and drop-shipments from other manufacturers are usually shipped within 1-3 weeks.
All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.
All orders are shipped UPS Ground unless otherwise specified. Expedited air shipments are available.
Free UPS Ground Shipping for orders over $99*
*(Free shipping does not included custom items or special priced items)
The following conditions apply:
- Free shipping does not apply to custom orders
- The shopping cart total, before taxes, must be equal to or greater than $99.00
- The free shipping offer is only valid for the 48 contiguous United States, so excludes Alaska, Hawaii, and outlying US Territories
- This offer is valid only for UPS Ground. (Commercial or Residential – NO P.O .BOXES including APO & FPO addresses)
- Same-Day Shipping
- Same-day shipping is only available if you request Overnight, 2 Day, or 3 Day service. Rush charges may apply to orders placed after 12:00pm (MST) any orders placed before 12:00pm (MST) will not be subject to additional charges.
Rush Orders
If your order needs to be expedited, please order by phone so we can get the order processed immediately. Only in-stock items are available for same-day shipment.
Out-of-stock items
If a product is out of stock, it usually takes 1-3 weeks to receive it. However, if you need something faster, the item may be available for an expedited drop ship. Please call us to find out.
Shipping Cost
Our shipping costs are based on UPS zone rates.
Carriers
We ship exclusively UPS. Trucking companies are used for large orders. If another carrier is preferred, we can ship with that carrier using the customer’s account numbers.
If a package arrives damaged, note the damage, and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. ID Edge is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.
Regular delivery hours are Monday through Friday, 8-7. We do not guarantee the arrival times of packages being delivered to residential addresses.
Non-Continental US Addresses
Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, using UPS Air (Next Day or 2nd Day). You must call and order by phone to get proper shipping charges.
Freight Carriers
Upon request, we will use freight carriers for large orders. We generally use Yellow Freight, but can work with any specified carrier.
Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 5 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. ID Edge is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Contact us by phone at 1-800-798-3343 or e-mail sales@idedge.com to file a report. Replacement orders are sent UPS Ground. If your order was time sensitive, let us know so we can expedite delivery.
International Shipping Policy
If you have any questions about shipping please contact us before you order. The easiest way to contact us internationally is via email at Info@IDEdge.com, or you can call us at +011 303 665 4026.
Shipping Guidelines
Delivery times are normally 10-14 business days and may take up to 4 weeks for international shipping. The US Government has placed extra measures in monitoring parcels coming in to and out of the United States, and these extra measures will prolong delivery time for oversea countries.
All orders are shipped complete unless instructions to back order or cancel back orders are received by the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.
Reply Within 10 Days. After you place your order on-line, we will confirm your order and shipping costs via e-mail. All applicable shipping charges will be added to your merchandise total. You must e-mail us back with your approval of the quoted Shipping/Handling charges within 10 days or the order will be cancelled.
Payment Options
Wire Transfer – We only accept payment in U.S. funds via wire transfer. When you checkout you will be given banking information.
Shipping
Carriers – International orders will be shipped via UPS Global. If you would like a different service, please contact us and we will quote you a price for the service.
Tracking Number – Once your order has been shipped, you will receive an e-mail giving you the shipping company’s website and the tracking number.
Customs, Tarriffs, Taxes, Duties, and Fees
ID EDGE IS NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR OTHER FEES THAT MAY BE IMPOSED BY CUSTOMS WHEN YOUR PACKAGE REACHES YOUR COUNTRY.
We are unable to provide you with information about duties, taxes, or other fees that may originate in your country. By placing an order with ID Edge, you agree to accept any and all charges that may exist in addition to regular shipping costs. If you choose to not pay for these fees, then you abandon your package and are not entitled to any refund. Once the package leaves the United States, the package is your responsibility to either claim or abandon.
For our mutual protection, all packages are insured for the exact value of your order. We will NOT tell a shipping company that the value of the package is less than it actually is, or state “NO COMMERCIAL VALUE”. Please do not request us to ship or mark them any other way.
Check with your local authorities
Some of our products may be restricted for import and possession in your country. It is your responsibility to ensure that the product you are ordering is legal to possess. Although we may not be restricted by United States law to export an item, it may still be unlawful for you to import and/or possess these items.
As the buyer, you become the importer of record, and it is your responsibility to ensure that you are abiding by all local and international laws pertaining to importing and possessing anything you order from ID Edge. No refunds will be given for packages confiscated by customs outside the United States.
If your shipment is confiscated by customs
If your shipment is confiscated by United States customs, you may be entitled to a refund or reshipment. However, once the package leaves the United States, it then becomes your responsibility, and not the responsibility of ID Edge, to either claim or abandon the shipment. No refunds will be issued for packages confiscated by customs outside the United States.
Please be aware that many products’ warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers’ restrictions or US law. ID Edge makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US.
Out-of-stock items
If a product is out of stock, it usually takes 1-3 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.
Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be held responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage, and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. ID Edge is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
If you need help or clarification regarding any of our Shipping and Delivery policies, please contact us.